Last Updated: March 21, 2025
Welcome to Swingz n Thingz! These Terms and Conditions govern your use of our website (https://swingz.com.au) and the purchase of our products listed on the website. By accessing our site or placing an order, you agree to be bound by these terms. If you do not agree, please refrain from using our website or services.
Definitions
Website means swingz.com.au, operated by Swing n Thingz, ABN 67 648 712 651.
We / Us etc means Swingz n Thingz and any employees, officers, agents or assigns.
ACL Australian Consumer Law
Faulty means defective materials or workmanship, not damage from misuse or wear.
Your Responsibilities and Our Limits
Swingz n Thingz designs safe, quality products meeting relevant Australian standards (e.g., AU/NZ 8124.6 for swings) at sale, for domestic use as specified in product instructions. Our products are tested to exceed typical domestic requirements: toddler swings (including twin swings) to 200kg, organic swings to 100kg, wooden swings, disc swings and hanging chairs to 200kg. For safety, usage is limited to one child per swing seat (toddler swings, including each seat of the twin swing) up to 75kg, and one adult or child up to 150kg per wooden swing, hanging chair, or disc swing. Products must be hung on a structurally adequate support rated to bear at least 100kg for kids’ swings (e.g., toddler, organic) or 150kg for adult-rated items (e.g., wooden swings, chairs, disc swings), as detailed in instructions and on our website.
- To the extent permitted by law, we’re not liable for loss, damage, or injury from: Misuse (e.g., exceeding weight/occupancy limits, hanging on an inadequate support, climbing, dangling, or modifying);
- Lack of adult supervision, mandatory for users under 12, recommended up to age 14; or
- Improper installation (e.g., using a structurally inadequate support), failure to follow instructions, or lack of maintenance (see instructions). Under the ACL, faulty goods (defects in materials/workmanship) get a repair, replacement, or refund. You accept risks of misuse, lack of supervision, or ignoring safety instructions, within ACL limits, as products are safe when used as intended.
1. About Us
Swingz n Thingz is a proudly Australian-made business, operating since 1993. Our mission is to provide high quality durable products that bring fun and joy to the home for children and adults. Our products have proven to withstand the test of time and have been much loved by users for over 30 years.
We aim for safe fun - your proper use keeps it that way
2. Conditions of Sale
The following Conditions of Sale will apply to, and bind the purchaser of any Swingz n Thingz. product.
All transactions are processed in Australian Dollars (AUD).
Notice to user:
Please read this agreement carefully before purchase or assembly. By placing an order, you acknowledge that you have read this agreement, understand it and agree to be bound by its conditions. If you are making a purchase on behalf of another person, you agree that you are making the purchase as their agent.
Legal Rights:
Swingz n Thingz sells all Products subject to the following conditions:
1. Swingz n Thingz, its employees and agents are not liable to the customer, their dependents or legal representatives for personal injury or death suffered by the customer because the Product was not:
-
- installed in accordance with the instructions given with the product.
- installed with due care and skill, by the customer or a third party installation service; and
- in the same condition as when the Product was supplied, due to wear and tear – including, but not limited to weather damage.
2. The customer acknowledges that using the Product can be dangerous, with inherent risks and hazards. As a consequence, personal injury or death may occur. We’re not liable for risks you accept through misuse or non-compliance, within ACL bounds.
Risk Warning:
Intrinsic to their nature, products in the category of outdoor play equipment come with a significant risk of injury to the user; including the possibility of serious injuries, permanent disability or death. All participants who engage in activities with Swingz n Thingz' products do so at their own risk.
Adult supervision is always required whilst play equipment is in use. Adult installation of all products is required. Careful adherence to the installation instructions is required to ensure safety for the user. Products are strictly for domestic use only. Instruct children not to use the equipment in a manner other than intended. Don't leave the Child asleep unattended.
Hanging points (including hardware and rope) must be checked regularly for wear and tear.
Baby & toddlers swings should be used with seatbelt fastened to minimise the risk of falls. We recommend a soft surface be placed under the swing, and ensure that there is sufficient space around the swing for it to swing freely without impacting another person or object.
Age Suitability: Check product descriptions for age recommendations. Children under 12 years old should always use our products with adult supervision.
Weather Warning:: Ensure you do not use your product in inclement weather and take proper precautions. If your product will be unused for any extended period store it in a dry place.
3. Ordering and Payment
Order Acceptance: All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel an order for any reason, including stock unavailability or pricing errors.
Pricing: Prices are in Australian Dollars (AUD) and include GST where applicable. Prices are subject to change without notice, but this will not affect orders already confirmed.
Payment: We accept payment via Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, AfterPay and ZipPay. Payment is processed at the time of order.
Custom Orders: For personalized items (e.g., engraved swings), please ensure all details are correct at the time of ordering. We are not responsible for errors in customer-provided specifications.
When custom etching is ordered on baby swings or wooden swings, we will email a proof for you to check and approve before proceeding. You may change aspects of the design twice only. Please respond promptly to avoid delays in production of your order.
4. Shipping and Delivery
Shipping: We offer 3 options for most of our products:
Economy: Free standard shipping Australia-wide on all orders over $50 in value. We reserve the right to choose the carrier, which will be by the most economical means, not necessarily the fastest.
Priority: We will fast-track the production and ship with Regular Australia Post, currently the most reliable network. (Not available on large items: hanging chairs, teepees, swags)
Express: Express Post via Australia Post is currently the fastest option. (Not available on large items: hanging chairs, teepees, swags)
Delivery times vary according to your location.
If you have requested Signature Delivery and you are not home, the courier will attempt a second delivery. Further attempts at delivery may incur a charge.
We will endeavour to dispatch your product within 24-48 hours where possible. (custom etched orders may take longer).
Delays: We are not liable for delays caused by third-party couriers, weather, or unforeseen circumstances. We’ll keep you updated if delays occur.
Risk of Loss: Ownership and risk of loss transfer to you upon dispatch of your order from our facility.
5. Returns and Refunds
For details please refer to our <ahref="https://swingz.com.au/returns-policy">Returns Policy
Australian Consumer Law: Your rights under the Australian Consumer Law (ACL) are protected. If a product is faulty, not as described, or unfit for purpose, you may be entitled to a refund, repair, or replacement.
Change of Mind: For non-faulty items, we accept returns provided the product is unused, in original condition, and in its original packaging. You must notify us within 7 days of receiving the product, and initiate the return within 14 days of receipt. Change of mind returns sent after 14 days will incur a $25 restocking fee.
Personalized or custom-made items are non-returnable unless faulty.
Process: Contact us at hello@swingz.com.au to initiate a return. Return shipping costs are your responsibility unless the item is faulty. Refunds will be processed to the original payment method within 5-10 business days of receiving and checking the returned item.
Warranty: Our products come with a 2 year warranty against manufacturing defects. This does not cover wear and tear, misuse, or improper care. This warranty does not guarantee agains mould or mildew, as this is an environmental and cleaning issue. Care Instructions
6. Care and Maintenance
Our products (except those made with Organic Canvas) are designed for outdoor use. They are durable in the weather but must be kept clean to maintain their lifespan. Care Instructions
Timber should be oiled regularly to maintain it's durability.
Organic canvas products must not be left outdoors.
All hanging points, hardware and ropes must be checked regularly for wear and tear.
7. Intellectual Property
All content on our website, including images, designs, and product descriptions, is owned by Swingz n Thingz or our licensors. You may not reproduce or use it without permission.
8. Limitation of Liability
To the extent permitted by law, Swingz n Thingz is not liable for indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability is limited to the purchase price of the product.
9. Privacy
Your personal information is handled in accordance with our Privacy Policy. We collect data to process orders, improve our services, and, if you opt in, send promotional updates.
10. Changes to Terms
We may update these Terms and Conditions from time to time. Changes will be posted on this page with the updated date. Continued use of our site or services after changes constitutes acceptance of the new terms.
11. Governing Law
These terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.
12. Contact Us
For questions, support, or feedback, reach us at:
Email: hello@swingz.com.au
Phone: 0414 551895
Address:
PO Box 1058
Noosaville BC
QLD 4566
Australia
Thank you for choosing Swingz n Thingz. We’re thrilled to bring joy to your backyard!